Shipping and Delivery
At Rusticgears, we prioritize delivering your purchases quickly and reliably through high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment tasks. This varies based on location and our efficiency.
- Shipping Time: Begins after processing and depends on your chosen shipping method and destination.
Please note, our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery may take longer during busy seasons and promotions.
We use USPS, UPS, FedEx, and DHL. The estimated delivery time combines processing and shipping times.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a confirmation email with a tracking number once your order ships.
- Track your package directly on our website.
- Some carriers take 5-7 business days to update tracking info. Contact [email protected] if there are no updates after 10 business days.
Shipping Delays
- If your order isn’t delivered within 45 days, contact [email protected] for a full refund.
- Reach out if you experience unexpected delays; we aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivery but you can’t find the package, check the delivery location thoroughly.
- Contact the shipping carrier for assistance.
- If issues persist, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses. Verify your shipping details at checkout and notify [email protected] immediately about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees required by the destination country.
- Encavy is not liable for customs fees if the package is rejected or delivery fails after multiple attempts.
- We reserve the right to cancel orders without a guaranteed refund.
For questions about our shipping policies, please contact [email protected].