Returns and Refunds

Order Changes & Exchanges

Please review your order details carefully before confirming, including size, design, and quantity. Due to our quick processing, we cannot accommodate returns or exchanges for incorrect selections, such as item type, size, design, or address.

If you notice an error, you have a 6-hour window from order placement to cancel and reorder. For any questions before placing your order, feel free to contact us. Your satisfaction is our top priority.

Canceling Orders

You can cancel your order within 6 hours of placement. After this period, your order may already be in processing or shipping stages.

A 10% cancellation fee applies. To cancel, please email us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, returns are no longer accepted, and refunds will not be issued.

Eligible Conditions for Returns

  • Item arrived damaged or broken
  • Received design differs from what was ordered
  • Size or material is not as ordered
  • Incorrect product delivered
  • Product description does not match the item received

Condition of Returned Items

  • Items must be in original condition and packaging
  • Items cannot be worn, washed, or altered
  • Defects must be our error
  • Original tags must be intact
  • Minor issues like stray threads are not eligible

Required for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  1. Email your refund request and documentation to [email protected].
  2. Our Customer Service team will review and respond within 2-3 business days. Ensure email notifications are enabled.
  3. We will provide specific instructions for your case.

Note: Refunds require our prior confirmation that your return is eligible.

Return Shipping Costs

The customer is responsible for return shipping costs, which will not be deducted from the refund amount.

Refund Processing Time

  • Once we receive your returned item, allow up to 2 business days for refund processing.
  • You will be notified via email, and a full refund, including original shipping fees, will be issued promptly.

Awaiting Your Refund?

  • Check your bank account details.
  • Contact your credit card company, as processing can take time.
  • Typically, refunds may take 10-15 days to appear, depending on your card provider’s policies.
  • If you have followed these steps and still don’t see the refund, email [email protected]. We aim to respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from delivery. After this period, orders are considered accepted, and refunds are not available.
  • Returns and exchanges are only accepted within the 30-day window. There are no additional fees for returns, except for return shipping costs.
  • We are not responsible for returns lost or damaged in transit or returns made without proper communication.